In Thursday’s early morning monsoon, I fumbled my Motorola RAZR2 into a nice puddle. I immediately thought the worst, and my concern was what to do with the impending death of my personal cell phone. The problem I was now facing was even worse, as I do not have the optional phone insurance. I decided to not invest in that money-making scheme, given my relatively high rate of success with phones.
I gave the phone a day, letting it dry out completely. After it failed to come back up, I decided to traipse down to my local Verizon Wireless store to confirm that the phone was dead. I waited to talk to one of the techs and explained the situation. They pretty much confirmed what I thought–the phone was dead and I would have to pay close to full retail to replace the phone. In this instant, I was reminded of the problem with the subsidized cell phone services here in the States.
I decided to wait and talk to Customer Service to see what they recommended, and pretty much my alternative was to pay $50 less than the retail price or to get a different phone. After looking at the potential phones available to me and considering looking online, I decided to go back to my old phone–the trusty Motorola e815.
After getting everything setup on my old phone, I decided to play around with my RAZR2. Something strange popped into my head, and I decided to plug the phone in and let it get charged up. When I plugged it in, I got the usual boot menu the phone gives, and it continued to take a charge.
After some time charging, I decided to power the phone up. Lo and behold, the phone worked. I went online and reactivated my RAZR2, and it has been working just as expected. There appears to be no loss in functionality, and it works just as it did before. The crisis has truly been averted, and I will not have to buy a replacement phone.
One of the lessons here is that apparently, the technical staff at Verizon Wireless stores is not as savvy as I thought they were. Of course, this should not be terribly surprising to me as it is. Secondly, for a long-time customer, I was surprised there was not something else they could do for me.