The Aftermath of my Verizon Experience

As I mentioned in a previous post, last Wednesday was my appointment with Verizon to repair my phone line following the wind storms we had on 8 March.  Of course, this was 10 days after my service went out.  Verizon’s service appointment scheduling is much more onerous than that of Comcast’s.  For one, you do not even speak to a technician, as it uses an interactive voice-response system.  For another, you don’t even get convenient four-hour windows; your appointment is between 8 AM to 5 PM.

I began the day working from home on Wednesday morning around 7 AM, so I was home all day for a technician’s visit.  I waited, and as noon approached I started to worry a bit.  Finally, after not ringing for about 10 days, my home phone rang!  I answered the phone, and it was the Verizon technician.  He provided a none-too-technical explanation about my problem, stating that they were able to resolve it “here.”

Effectively, my problem was resolved by some technician plugging in or checking the wiring at my local central office!  Even worse, it took them 10 days to do so.  Now that is some spectacular customer service.  Thanks, Verizon, for all of my telephone needs!