Comcastic, my ass!. For the last two nights, I have been battling some weird Internet connectivity problems at my house. Everything was working as expected when things were connected on Friday afternoon, as I had connected my wireless router to my cable modem. My laptop was able to connect wirelessly, and I was able to surf the Internets. I left my laptop on when I went to run some errands at the old apartment. When I returned, I had lost my connection.
I was never able to really troubleshoot the problem until Monday night. After I setup my office, I went about connecting my router to the cable modem. Everything was fine at the router side, but I had no connectivity to the Internet. I proceeded to unplug my router, and I connected my PC directly to my cable modem. It was then that I was greeted with the need to download Comcast’s Interner Setup software. It appeared that for some strange reason, I needed to re-establish myself as a client of their system. Not too worry, as I had a username and password already.
I downloaded and walked-through their annoying program. I then connected, and everything seemed in order. After completing the setup, I removed the annoying software installed by the Comcast software and the annoying branding it slapped onto Internet Explorer. All seemed well, and my machine was online through the night.
Yesterday morning, I noticed that my connection was not working again. I decided to wait until I got home last night, and I discovererd that nothing I did seemed to work. I was being assigned an IP address from Comcast, but I could not ping or access any site on the Internet. The problem has continued until this morning.
I decided to poke around on the Comcast site for a few moments this morning, and I discovered that for some reason my Comcast account is no longer working. I cannot access my online account to pay my bills, and it would appear as though my account is no longer active. Something tells me the forced activation I performed on Monday night has sent their system into a tizzy. Looks like I will be spending some quality time with Comcast Technical Support a little later this morning.
UPDATE: It appears as though the problem had to do with the address tied to my account. After explaining what happened above, the technician agreed that it was strange that I was prompted to install the software as an existing customer that merely moved. He corrected my records, and also retied my account to the appropriate information. After that, it was merely reconfiguring the configuration file on the cable modem. I should be connected once I return home this evening and reboot my router.
{ 6 } Comments
I occasionally have Comcast network issues. Normally when I have no Internet connectivity when I sniff the packets on the cable side (i have a little BSD based firewall as my gateway) notice that the only traffic that seems to be on the ‘line’ is ARP requests for the comcast gateway. On a few occasions I have noticed that brain dead people have a DHCP server on the cable side of their connection and it is dishing out RFC1918 addresses. Thankfully I haven’t noticed that in the last several months.
But back to your problems. One thing to keep in mind is that everytime you connect a different device (well anything with a different MAC) to your cable modem you need to power cycle the cable modem.
I personally have never needed to use the comcast username and password I was provided when they installed my cable modem.
I occasionally have Comcast network issues. Normally when I have no Internet connectivity when I sniff the packets on the cable side (i have a little BSD based firewall as my gateway) notice that the only traffic that seems to be on the ‘line’ is ARP requests for the comcast gateway. On a few occasions I have noticed that brain dead people have a DHCP server on the cable side of their connection and it is dishing out RFC1918 addresses. Thankfully I haven’t noticed that in the last several months.
But back to your problems. One thing to keep in mind is that everytime you connect a different device (well anything with a different MAC) to your cable modem you need to power cycle the cable modem.
I personally have never needed to use the comcast username and password I was provided when they installed my cable modem.
Yeah, I know that. As I said, though, I think for some reason, they have my move as a new account. That is the screwy part of this. As I said, it worked fine all night Monday after I walked through their wacky setup.
An update after I call them.
Yeah, I know that. As I said, though, I think for some reason, they have my move as a new account. That is the screwy part of this. As I said, it worked fine all night Monday after I walked through their wacky setup.
An update after I call them.
sounds like a load of fun, my friend down the street from me roughly in the same area is connected to a diffrent comcast server for his area and he has conection problems every night. it disconnects and dosnt reconnect untill the next morning, well his buddy next door and all who live around him are having the same exact problems and comcast is still oblivious to the whole problems and even ran a few service tech guys out there to “test and fix” the problem, well they reported “zero” problems and that the problem may consist at the users end “as they always say where the problem is” now most of them are refusing to pay there bills till comcast fixes the problem. i do have my fair share of problems and complaints to comcast mainly cause there tech support is nothing more the monkies at the zoo, now i see why they put bullet proof glass at the service center near me. i have a whole list of complaints and problems from varius people that im collecting to burn and scorn comcast when i switch to verizon fios when it comes around. btw, i thought i was the only one who made fun of comcastic with comcraptic, its even more fun when you diss them on the phone
sounds like a load of fun, my friend down the street from me roughly in the same area is connected to a diffrent comcast server for his area and he has conection problems every night. it disconnects and dosnt reconnect untill the next morning, well his buddy next door and all who live around him are having the same exact problems and comcast is still oblivious to the whole problems and even ran a few service tech guys out there to “test and fix” the problem, well they reported “zero” problems and that the problem may consist at the users end “as they always say where the problem is” now most of them are refusing to pay there bills till comcast fixes the problem. i do have my fair share of problems and complaints to comcast mainly cause there tech support is nothing more the monkies at the zoo, now i see why they put bullet proof glass at the service center near me. i have a whole list of complaints and problems from varius people that im collecting to burn and scorn comcast when i switch to verizon fios when it comes around. btw, i thought i was the only one who made fun of comcastic with comcraptic, its even more fun when you diss them on the phone
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